Border Crossings


Crossing borders and obtaining visas can be a confusing and intimidating process, especially for first-timers. One of the major benefits of travelling with Giant Ibis is we take the hassle out of the process, making it as smooth as possible.

Of course, no crossing comes without its complexities, however, passengers can rest assured that our crew attendants are working behind the scenes while guests relax on board to ensure as few issues as possible are met upon arrival at the border.

  • The process


    When the bus reaches the border, passengers are required to disembark and follow the crew attendant to immigration. Giant Ibis ticket fees include a VIP service, which ensures passengers pass through immigration as swiftly as possible. This is dependent on the volume of people crossing the border and whether passengers have filled out forms correctly and provided the right information. Passengers who have obtained a Vietnam e-visa will be required to pay an additional US$2 and may cause delays for other passengers.Note that customers who pay US$2 can then enjoy lunch or relax. Alternatively, they can go with the crew attendant to make the transaction themselves

  • At the border


    Passengers must first pass through Cambodian immigration to exit the country. They will then take a short walk, with the guidance of the crew attendant, to Vietnamese customs to officially enter the country. Passengers will be asked to take their luggage off from the bus to be screened by customs officers of Vietnam only.

  • Why Giant Ibis


    Our VIP service ensures passengers pass through immigration with as much ease as possible. Our expertise and the relationships built up between our attendants and customs official means the process is made as easy as possible. While we can't skip the queues, we can guarantee a priority service that sees passengers pass through the process with ease.

  • Visas


    Passengers entering Cambodia from Vietnam are advised to apply for a visa on arrival – if applicable, – rather than an e-visa. An e-visa may seem a more attractive and speedier option; however, Vietnamese immigration officers demand an additional US$2 from our crew attendants for each e-visa presented to them. E-visas also cause lengthy delays, potentially leading to long waits at the border.

  • The process


    When the bus reaches the border, passengers are required to disembark and follow the crew attendant to immigration. Giant Ibis ticket fees include a VIP service, which ensures passengers pass through immigration as swiftly as possible. This is dependent on the volume of people crossing the border and whether passengers have filled out forms correctly and provided the right information. Again, passengers who have obtained E-visa will be required to pay an additional US$2 and may cause delays for other passengers.

  • At the border


    Passengers must first pass through Vietnamese immigration to exit the country. They will then take a short walk, with the guidance of the crew attendant, to Cambodian customs to officially enter the country.Giant Ibis buses are registered to operate in both countries, meaning passengers can leave their luggage on-board when crossing the border.

  • Why Giant Ibis


    Our VIP service ensures passengers pass through immigration with as much ease as possible. Our expertise and the relationships built up between our attendants and customs official means the process is made as easy as possible. While we can't skip the queues, we can guarantee a priority service that sees passengers pass through the process with ease.

  • *Note:


    The additional fee has caused a lot of confusion from customers querying the US$2 charge. We want to reassure passengers that this is not a scam and the charge is implemented by Immigration officers. For this reason, we recommend if crossing overland from Vietnam to Cambodia to get a visa on arrival.

  • The process


    When the bus reaches the border, passengers are required to get off the bus and follow the crew attendant to immigration. Giant Ibis ticket fees include VIP service, which ensures passengers pass through immigration as swiftly and smoothly as possible. This is dependent on the volume of people crossing the border and whether passengers have filled out forms correctly and provided the right information. Giant Ibis buses are registered to operate in both countries, meaning passengers can leave their luggage on-board when crossing the border.

  • At the border


    Passengers must first pass through Cambodian immigration to exit the country. They will then take a short walk, with the guidance of the crew attendant, to Thai customs to officially enter Thailand. Once passengers have safely passed through the border, they can board the bus where they will find a packed lunch waiting.

  • Why Giant Ibis


    Our VIP service ensures passengers pass through immigration with as much ease as possible. Our expertise and the relationships built up between our attendants and customs official means the process is made as easy as possible. While we can't skip the queues, we can guarantee a priority service that sees passengers pass through the process with ease.

  • The process


    When the bus reaches the border, passengers are required to get off the bus and follow the crew attendant to immigration. Giant Ibis ticket fees include VIP service, which ensures passengers pass through immigration as swiftly and smoothly as possible. This is dependent on the volume of people crossing the border and whether passengers have filled out forms correctly and provided the right information. Giant Ibis buses are registered to operate in both countries, meaning passengers can leave their luggage on-board when crossing the border.

  • At the border


    Passengers must first pass through Thai immigration to exit the country. They will then take a short walk, with the guidance of the crew attendant, to Cambodian customs to officially enter the Kingdom.

  • Why Giant Ibis


    Our VIP service ensures passengers pass through immigration with as much ease as possible. Our expertise and the relationships built up between our attendants and customs official means the process is made as easy as possible. While we can't skip the queues, we can guarantee a priority service that sees passengers pass through the process with ease.